Policies
Store policies
A plain-language summary. Detailed terms are confirmed by the shop — if anything here is unclear for your purchase, ask before you buy.
01 — Summary
What to expect
In-store pickup
Online orders can be collected at the shop during opening hours. Wait until you receive a pickup notification before coming in, and bring your order number and photo ID.
Returns and exchanges
Return windows and conditions vary by product category, and bicycles are treated differently from accessories and parts. Ask the shop for the terms that apply to your specific purchase before you buy.
Bicycle sales
Bicycles are set up, sized and safety-checked before they leave the shop. Because they're prepared individually, bicycle sales are subject to different terms than accessory sales — confirm those terms with the shop at the time of purchase.
Service work
Evaluations are free. Estimates are provided after a physical inspection, and we contact you before carrying out additional work beyond an approved estimate. Parts availability can affect lead times.
Warranty
Manufacturer warranties are administered by the brand and vary by product. We'll help you make a claim on anything bought here.
Orders, payments and accounts
Online catalog, pricing, availability, accounts, cart and checkout are handled on the shop's existing commerce platform. Payment details are never collected through this website's forms.
Questions about a specific order or repair? Call (707) 252-1010 or email the shop .